Travelling to Singapore
With effect from 19 October 2020, 2359hrs, all travellers who are not Singapore Citizens or Permanent Residents, and who have recent travel history to Indonesia within the last 14 days prior to entry will be required to take a COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours before departure. Travellers will need to present a valid negative COVID-19 test result as a condition of approval to enter or transfer through Singapore. Travellers from Indonesia entering Singapore will still be required to serve a 14-day SHN at dedicated SHN facilities and to take a negative COVID-19 test before the end of their SHN. As borders gradually reopen for travel, please refer to the SafeTravel website for information on the respective schemes (for example, Fast Lane/Reciprocal Green Lane/Air Travel Pass). All travellers are required to comply with the prevailing public health regulations and requirements in Singapore. For more information, please visit https://www.ica.gov.sg/covid-19.
Travelling to Indonesia
Indonesia has temporarily banned entry and transit by all foreign nationals. Exceptions would apply to only the following groups: Holders of limited stay permit cards (KITAS) and permanent residence permit cards (KITAP), holders of diplomatic residence permits and official residence permits, medical and food aid and support personnel, sea, air and land transportation crew members. The aforementioned categories of foreign nationals would still need to meet these requirements: 1) Possess a health certificate in English issued by the health authority of their country. 2) Undertake a mandatory 14-day quarantine at designated facilities. 3) Have travelled to or been in or transit through a region/country with no confirmed cases of COVID-19 for the last 14 days. If there are still many countries that are not yet free from COVID-19, the traveller must meet the requirements in numbers 1 and 2 above.
Immigration control at borders remains open for Indonesian citizens entering the Indonesian Territory unless required otherwise. For domestic travel, every person is eligible to travel as long as a Health Certificate with a negative PCR/Swab test results valid maximum of 14 days from the health facility issuance is presented. Besides the above requirements, upon arrival at the destination, it is possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.
Closure of Properties and Outlets
In view of the above, please be informed that Nirwana Resort Hotel, all respective dining outlets and Resort Centre activities in Nirwana Gardens, unless stated otherwise, will be closed with effect from 1 April 2020 to 31 January 2021. Some of the facilities and activities will be temporarily set up at Mayang Sari Beach Resort during this period. Our Reservations Team will assist customers who are affected by the cancellations. Customers who require assistance for their existing bookings can contact the respective Reservation office:
Telephone: (65) 6323 6636 / (62) 770 692505
The following property and outlets are still in operation.
- Mayang Sari Beach Resort
- Nirwana Beach Club
- Banyu Biru Villa
- Indra Maya Pool Villa
- Spice Restaurant – 7am to 10.30pm daily
- The Beach Club – 8am to 4pm daily
- Happy Valley – 8am to 4pm daily
- Pool Bar – 8am to 4pm daily
- Fitness Studio at Sari Lounge – 6am to 10pm daily
- Kids Club at Sari Lounge – 8am to 4pm daily
Our Cancellation Policy:
For guests with existing reservations made on or before 15 March 2020 for stays with a check-in date between 1 April 2020 and 31 January 2021, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge prior to arrival. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies. The cancellation policy will apply as usual to reservations made after 15 March 2020, and to reservations made on or before 15 March 2020 with check-in dates after 31 January 2021.
For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. Travel agents who require assistance may wish to contact Nirwana Gardens Singapore Sales Office. For more information or questions, please contact email@example.com.
If you have booked your stay with a scheduled arrival until 31 January 2021, please see below rebooking options we can offer you.
Change your travel dates
- You may change your reservation dates without having to pay any fee until and including 31 January 2021. Booking and stay period excludes peak period and black-out dates.
- From 31 January 2021 onwards, you can change your reservation dates if the same room rate as mentioned in your original booking is available. If you change to a higher rate, you may need to pay the amount difference.
We thank you for your support and will continue to update this page regularly with the latest information.