- Hotel & Villas
- Restaurants and Bars
- Adventure & Thrills
- Rewards Card
- Buy eGift Card
- Travel Notes
- Contact Us
Information and tips for your convenience and wellbeing
GETTING TO BINTAN
Accessible via high-speed catamarans from Singapore’s Tanah Merah Ferry Terminal (TMFT). The journey takes 55 minutes. Check-in time: 1 hour before departure. Each passenger has up to 20 kg baggage allowance. Tickets are available at Bintan Resort Ferries counter at TMFT and through selected travel agents in Singapore. For more information, please contact Bintan Resort Ferries Helpdesk at Tel: (65) 6240 1780 or book online at www.brf.com.sg.
Regular speedboat services to Bintan are available from Telaga Punggur Port in Batam to Tanjung Uban Port in Bintan. Taxi or car hire companies are available to take you from Tanjung Uban to Nirwana Gardens. The land journey takes approximately 45 minutes.
Take a domestic flight to Raja Haji Fisabilillah Airport in Tanjung Pinang. Taxis or car hire companies are available to take you from Tanjung Pinang to Nirwana Gardens. The land journey takes approximately one hour.
GETTING AROUND BINTAN
Car hire companies are available to provide transfers to other parts of Bintan Island such as Tanjung Uban, Lobam, Trikora and Tanjung Pinang. Approach our Guest Information Centre for more information and arrangements.
GETTING TO THE RESORT
Complimentary two-way transfers between Nirwana Gardens and Bandar Bentan Telani (BBT) Ferry Terminal will be provided by the Resort. Please approach our friendly Nirwana Gardens staff upon arrival at the ferry terminal who will be most delighted to show you to the coach.
From 1 March 2024 onwards, please refer to this shuttle bus schedule:
An odd-size item handling fee applies to items as stated below for transfers both ways between Nirwana Gardens and Bandar Bentan Telani (BBT) Ferry Terminal.
– Surfboards, wakeboards, bicycles
– Long item that exceeds 1.5m in length
– Large item that exceeds the dimensions of 100cm x 60cm x 30cm
As odd-size items require a separate vehicle for transportation, arrangements will need to be made in advance. Last-minute requests are subject to transport availability and might result in delays.
Do make your bookings in advance by contacting our reservation team.
Complimentary pick up and drop off service within the Resort is available for all in-house guests. Arrange with our friendly staff for ad-hoc request.
TRAVEL VISA INFORMATION
International passports must be valid for at least six months from the date of arrival into Indonesia. Visa-On-Arrival (VOA) is available for selected countries. Please refer to the VOA list for details. All other International passport holders must apply for Entry Visa via online.
Travel Requirements Between Singapore And Bintan Resorts
Eligible vaccinated travellers can enjoy quarantine free entry between Singapore and Bintan Resorts, if they meet the travel requirements mentioned. Please refer to Bintan Resorts Travel Requirements for full details.
Duty-free concessions for visitors entering Indonesia include a maximum of one litre of spirits, one litre of wine, one litre of beer, 200 cigarettes or 50 cigars or 100gm tobacco and a reasonable amount of perfume. Photographic equipment, typewriters, recorders and computers must be declared at customs upon entry. Television and radio sets, drugs, arms and ammunition, printed matter in Chinese characters, Chinese medicines, transceivers (without advance approval), all uncensored movie films and video cassettes, fresh fruits, plants and animals without quarantine permits are prohibited.
WiFi: Complimentary basic wireless internet access is provided in all areas within the Resort. High-speed wireless internet is available with an additional charge.
Payment mode: Major credit cards are accepted such as VISA, MasterCard, American Express, and JCB.
The national currency is Indonesian Rupiah (IDR) and all monetary transactions within Nirwana Gardens will be made in IDR, as per Indonesian government regulations. For the convenience of our guests, currency exchange service is available at our Nirwana Resort Hotel Lobby, operating hours between 0800 – 2000hrs every day. You can also find a money changer service at Tanah Merah Ferry Terminal in Singapore and Bandar Bentan Telani (BBT) Ferry Terminal in Bintan. We also accept credit card payments, so don’t forget your trusty VISA, MasterCard or American Express. Please be advised that credit card payments are made in Indonesian currency as per Indonesian banking regulations however the amount stated on your credit card bill will be in your home currency at the exchange rate of your credit card’s issuing bank.
Precautionary & Safety Measures
This guideline applies to all guests of Nirwana Gardens, dedicated to the interests of the ongoing safety of our guests. You can download and print a copy of the guidelines here
Nirwana Gardens Resort is not responsible or liable for any injury or fatality caused by accidents at our hotel. Participation in any activity is not without risk which may result in injury or even death. The hazards include risk of injury from rental equipment, rocky coast, uneven terrain exposure, animal/plant life, and other people in the vicinity.
PT Alam Indah Bintan (Nirwana Gardens), its operators, directors, agents, shareholders, officers and employees (hereinafter called Released Parties) shall be released from all liability for personal injury, property damage, wrongful death and cause of action of any kind caused in whole or in part by the negligence of the Released Parties, or arising from the rental or use of the equipment and facilities, howsoever caused, any claims, demands and liabilities of any kind whatsoever (including legal fees and medical evacuation costs) arising from the accident or injury.
Bintan is pleasantly warm and sunny all year round. Day temperatures range between 21 – 32 degrees centigrade and hover at 26 degrees on average. The humidity levels vary from 61 – 96%. From October to March, the weather turns refreshingly cool. Commonly known as the monsoon season, days like these see more rainfall and stronger winds. In the tropics, light clothing is advised. Don’t forget your swimwear and sunblock/suntan lotions!
GMT +7. Just set your watch to one hour behind Singapore time.
Bahasa Indonesia is the national language of Indonesia, however, Nirwana Gardens welcomes international visitors from all over the world. We have Guest Relations Officers who are able to communicate in English and Mandarin at your service.
Medical needs for our guests are catered for by a clinic with a doctor on call 24 hours, and supported by a highly efficient emergency evacuation system. For more information on medical facilities in Bintan, please click here.